FAQs

• It depends on the specific product you purchased
• Refer to the warranty hangtag that accompanied your product
• Please review our General Warranty page

• Glass breakage: any glass breakage, including breakage resulting from an act of nature such as storms, rain, hail, snow, high winds; in other words exposure to harsh elements and inclement weather; improper use of umbrella and/or lack of umbrella base that would result in glass breakage
• Tile table tops with removable tiles
• Any damage to furniture resulting from an act of nature 
• Lack of proper care: including neglect, abuse, failure to cover, protect or properly store your furniture
• Steel and wrought iron are not covered against rust
• Commercial use of any Plantation Patterns retail product
• Please refer to our General Warranty page for additional information about your warranty.

• Please refer to the hangtag that accompanied your product for specific details regarding that product. 
• You may also contact us
• When contacting us, please have the following information readily available:
  • Complete name
  • Address
  • Daytime telephone number including area code
  • Name of retail store where purchased
  • Date of purchase
  • The name and description of your outdoor furniture set 
  • Specific details regarding the problem
• In addition to the above information you may also be required to provide:
  • A copy of your receipt; this can be sent to us via fax, U.S. Mail or email
  • Photographs of any damaged products

Please contact our Customer Service Center within 10 days of purchase at 1-888-446-4766 or send us an email. Replacement of missing, or initially defective parts, will be sent at no charge for a period of 10 days from date of purchase.

Our products are made to order exclusively for each individual retailer based on their requests. If the retailer did not request additional coordinating accessories for your matching set, then they have not been produced and are not available.

Unfortunately they are not, because our products are manufactured for each retailer exclusively. Normally, the retailer sells the patio furniture as a set and individual items are not available for purchase. If you purchased seperate cushions, the retailer you purchased them from may offer them either online at their website or in their stores. 

Since our products are exclusively manufactured for each retailer, the color options which you see at the retailer represent all the color options available.

• Please refer to our Care & Maintenance information
• Following the recommended care and maintenance should help extend the life of your furniture

Wrought iron furniture is treated with a rust resistant powder coating; however exposure to the elements, particularly salt water or sea spray, over time or exposed metal may cause rust to develop. Please refer to our Care & Maintenance page.  Rusting is not covered under the warranty.

Wrought iron is extremely strong and durable, making it a tremendous value that offers years of comfort and low-maintenance. Because of it's weight, wrought iron furniture is not as susceptible to wind and weather conditions as other types of materials.

All of our products include nylon glides that have been inserted into the leg tips to ensure that your surfaces are never damaged by typical everyday use.

The traditional styling of wrought iron, for which it is famous, adds extended value because your furniture will never go out of style. Wrought iron is a malleable iron, which allows Plantation Patterns to design furniture that is comfortable, as well as beautiful. 

Please contact our Customer Service Center toll free at 1-888-446-4766 and we will be happy to assist you.

Please refer to our Vendor Name and Product List to determine the name of your set. Go to the Plantation Patterns web site, http://www.plantationpatterns.com/, and select the retailer where you purchased it. Click on the retailer’s name and then select the link for that product. On the specific product page, there will be links to access and print the specific assembly instructions.